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Customer Support and Contact Information

At Gala Bingo, we strive to provide the best possible experience for our customers. If you have any questions or concerns about your account, games, or promotional offers, please don't hesitate to reach out.

Support Channels

We offer multiple support channels to ensure that our customers can get help in a way that suits them best:

• Live Chat: Our live chat is available 24/7. You can access it by clicking on the "Chat with Us" button at the bottom right corner of your screen. Our friendly customer support team will be happy to assist you.
• Support Email: If you prefer to contact us via email, we aim to respond to all emails within 24 hours.

Help Centre and FAQs

Before contacting our customer support team, we recommend checking out our Help Centre. It contains a wealth of information on frequently asked questions, game rules, and promotional offers.

To access the Help Centre, simply click on the "Help" button at the top navigation bar. If you still can't find what you're looking for, please don't hesitate to contact us.

Responsible Gambling Assistance

At Gala Bingo, we take responsible gambling seriously. If you or someone you know is experiencing problems with gambling, please don't hesitate to reach out to our customer support team. We offer tools and resources to help individuals who may be struggling:

• Deposit Limits: You can set deposit limits on your account to control how much money you spend.
• Self-Exclusion: If you feel that you need a break from gaming, we allow self-exclusion for periods of time ranging from 24 hours to 6 weeks.

To contact our responsible gambling team, please reach out via the support channels mentioned above.

Account-Security Assistance

If you suspect that your account has been compromised or if you have any concerns about the security of your account, please contact our customer support team immediately. We will do everything in our power to assist you.

To get in touch with our technical support team, contact us through our primary support channels.

Complaint or Dispute Guidance

If you have any concerns about a transaction on your account, please contact our customer support team. We will investigate and resolve the issue as soon as possible.

To escalate a complaint or dispute, please contact our team for further assistance.

Communication Response Expectations

We aim to respond to all queries within 24 hours of receipt. However, due to high volumes during peak periods, response times may vary.

Please be assured that our customer support team is committed to providing you with the best possible service.

By using Gala Bingo's online services and visiting our website, you acknowledge that we reserve the right to moderate user-generated content at any time without prior notice.